What is ENGAGE?

Many banks are still stuck in the past. It’s time to dream big and re-imagine what banking can be. At Backbase ENGAGE, our annual conference, you’ll find out how to re-architect around your customers and members – positioning your financial institution for success in an ever-changing market.

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Agenda

Regions
Dates

Tuesday, 18 October

08:30 - 09:30 CET

Add to calendar 18-10-2022 08:30 18-10-2022 09:30 Europe/Amsterdam Welcome / Registration Are you ready to dream big? Get checked-in, make some connections, and grab a coffee so you’re prepared for a day of wall-to-wall engagement banking insights.

Welcome / Registration

Are you ready to dream big? Get checked-in, make some connections, and grab a coffee so you’re prepared for a day of wall-to-wall engagement banking insights.


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09:30 - 11:00 CET

Add to calendar 18-10-2022 09:30 18-10-2022 11:00 Europe/Amsterdam Opening Keynote – Dream big We live in the customer-first era, and financial institutions need to get with the times. In this opening keynote, Backbase leaders Jouk Pleiter, Karan Oberoi and Thomas Fuss will kick off ENGAGE by sharing our vision and progress in building the future of Engagement Banking.

Opening Keynote – Dream big

We live in the customer-first era, and financial institutions need to get with the times. In this opening keynote, Backbase leaders Jouk Pleiter, Karan Oberoi and Thomas Fuss will kick off ENGAGE by sharing our vision and progress in building the future of Engagement Banking.


Main stage

Jouk Pleiter
CEO and Founder

Karan Oberoi
Chief Product Officer

Thomas Fuss
Chief Technology Officer

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11:00 - 11:30 CET

Add to calendar 18-10-2022 11:00 18-10-2022 11:30 Europe/Amsterdam Morning Break Feeling inspired yet? Take this chance to discuss the opening keynote with your peers, but be sure to pick up a snack because the insights don’t stop here!

Morning Break

Feeling inspired yet? Take this chance to discuss the opening keynote with your peers, but be sure to pick up a snack because the insights don’t stop here!


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12:00 - 13:00 CET

Add to calendar 18-10-2022 12:00 18-10-2022 13:00 Europe/Amsterdam Lunch It’s time for a well-earned meal. Visit our various stations to find the food and drink for your tastes, and get ready to rejoin the impactful conversations that will shape the future of banking.

Lunch

It’s time for a well-earned meal. Visit our various stations to find the food and drink for your tastes, and get ready to rejoin the impactful conversations that will shape the future of banking.


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13:00 - 14:00 CET

Add to calendar 18-10-2022 13:00 18-10-2022 14:00 Europe/Amsterdam Financial wellness: leveraging customer data to deliver better Retail Banking insights Join this session to explore why financial wellness is gaining momentum in the post-pandemic world. You’ll also find out why Retail Banks must enrich their customer experience with data-led insights to stay ahead of their competition. All this, plus lessons learned from our customers, exciting product demos, and so much more.

Financial wellness: leveraging customer data to deliver better Retail Banking insights

Join this session to explore why financial wellness is gaining momentum in the post-pandemic world. You’ll also find out why Retail Banks must enrich their customer experience with data-led insights to stay ahead of their competition. All this, plus lessons learned from our customers, exciting product demos, and so much more.


Main stage

Rachael Lord
Product Director

Laure Frank
Raiffeisen

Mark Rapp
SchoolsFirst Federal Credit Union

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14:15 - 15:15 CET

Add to calendar 18-10-2022 14:15 18-10-2022 15:15 Europe/Amsterdam Engagement Banking: the next frontier in business banking In this interactive session, our product leaders will show you how Backbase supports business banks at every stage of their customer lifecycle, from opening accounts to upselling loans. With exciting demos and inspiring customer stories, this session is one you won’t want to miss.

Engagement Banking: the next frontier in business banking

In this interactive session, our product leaders will show you how Backbase supports business banks at every stage of their customer lifecycle, from opening accounts to upselling loans. With exciting demos and inspiring customer stories, this session is one you won’t want to miss.


Main stage

Jarno van Hurne
Product Director

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14:15 - 15:00 CET

Add to calendar 18-10-2022 14:15 18-10-2022 15:00 Europe/Amsterdam Hybrid advisory: the future of Wealth Management Discover the key role that hybrid advisory plays in the platform era and how private banks can capitalize on it. Through real-life customer cases and informative demos, we’ll demonstrate how Backbase gives you the tools you need for every stage of the customer lifecycle.

Hybrid advisory: the future of Wealth Management

Discover the key role that hybrid advisory plays in the platform era and how private banks can capitalize on it. Through real-life customer cases and informative demos, we’ll demonstrate how Backbase gives you the tools you need for every stage of the customer lifecycle.


Breakout A

Niel Maartens
Product Manager

Doris Bakhirta
Mauritius Commercial Bank

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15:15 - 15:45 CET

Add to calendar 18-10-2022 15:15 18-10-2022 15:45 Europe/Amsterdam Afternoon break Need another quick break? This is your opportunity to refresh and get ready for even more more keynotes, workshops, and breakout sessions to come!

Afternoon break

Need another quick break? This is your opportunity to refresh and get ready for even more more keynotes, workshops, and breakout sessions to come!


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15:45 - 16:15 CET

Add to calendar 18-10-2022 15:45 18-10-2022 16:15 Europe/Amsterdam Competing in the Digital Age: How to use Human+Digital strategies in your Credit Union to find success In this interactive session, we will discuss how Credit Unions can achieve the right combination of Digital and Personal, leveraging future-proof technology to elevate the member experience. The session will combine insights from Backbase as well as real-life stories from Credit Unions across the US.

Competing in the Digital Age: How to use Human+Digital strategies in your Credit Union to find success

In this interactive session, we will discuss how Credit Unions can achieve the right combination of Digital and Personal, leveraging future-proof technology to elevate the member experience. The session will combine insights from Backbase as well as real-life stories from Credit Unions across the US.


Breakout A

Robert Soetens
Product Director

Judith Henderson
WSECU

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15:45 - 16:45 CET

Add to calendar 18-10-2022 15:45 18-10-2022 16:45 Europe/Amsterdam Shaping the future of European banking In this session, you’ll hear from European digital innovators, including leadership from Raiffeisen, BRD, and OTP, and join the conversations that are setting the scene for banking in 2023 and beyond.

Shaping the future of European banking

In this session, you’ll hear from European digital innovators, including leadership from Raiffeisen, BRD, and OTP, and join the conversations that are setting the scene for banking in 2023 and beyond.


Main stage

Laure Frank
Raiffeisen

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16:15 - 17:00 CET

Add to calendar 18-10-2022 16:15 18-10-2022 17:00 Europe/Amsterdam The Credit Union Challenge: Overcoming Obstacles Hindering Credit Unions’ Growth This panel discussion will uncover the opportunities and challenges faced by Credit Unions from industry leaders on how they view and navigate the environment.

The Credit Union Challenge: Overcoming Obstacles Hindering Credit Unions’ Growth

This panel discussion will uncover the opportunities and challenges faced by Credit Unions from industry leaders on how they view and navigate the environment.


Breakout A

Steve Stevens
Westerra Credit Union

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17:00 - 18:00 CET

Add to calendar 18-10-2022 17:00 18-10-2022 18:00 Europe/Amsterdam Happy hour After a full day of banking innovation, you deserve to relax and chat with your peers over a couple of drinks. You’ll be able to discuss the day’s events with other innovators from around the world, creating valuable business relationships in the process.

Happy hour

After a full day of banking innovation, you deserve to relax and chat with your peers over a couple of drinks. You’ll be able to discuss the day’s events with other innovators from around the world, creating valuable business relationships in the process.


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Wednesday, 19 October

08:30 - 09:15 CET

Add to calendar 19-10-2022 08:30 19-10-2022 09:15 Europe/Amsterdam Welcome Rest assured, the insights have only just begun. Get ready for the second day of Backbase ENGAGE with a coffee and a quick sync with your new friends before we kick things off again on the Main stage.

Welcome

Rest assured, the insights have only just begun. Get ready for the second day of Backbase ENGAGE with a coffee and a quick sync with your new friends before we kick things off again on the Main stage.


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09:15 - 10:00 CET

Add to calendar 19-10-2022 09:15 19-10-2022 10:00 Europe/Amsterdam The new world of Digital Lending In an extremely competitive landscape of alternative lenders, bigtech & fintech disruptors, banks and credit unions often struggle to deliver the lending experiences their customers demand. Digital lending being the top priority for banks in 2022, Bakhtier Pulatov, Backbase’s Lending Product Director will deep dive into how financial institutions can transform their lending journeys to increase conversions, lower cost and engage customers better.

The new world of Digital Lending

In an extremely competitive landscape of alternative lenders, bigtech & fintech disruptors, banks and credit unions often struggle to deliver the lending experiences their customers demand. Digital lending being the top priority for banks in 2022, Bakhtier Pulatov, Backbase’s Lending Product Director will deep dive into how financial institutions can transform their lending journeys to increase conversions, lower cost and engage customers better.


Main stage

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10:00 - 10:30 CET

Add to calendar 19-10-2022 10:00 19-10-2022 10:30 Europe/Amsterdam Morning Break Feeling inspired yet? Take this chance to discuss the opening keynote with your peers, but be sure to pick up a snack because the insights don’t stop here!

Morning Break

Feeling inspired yet? Take this chance to discuss the opening keynote with your peers, but be sure to pick up a snack because the insights don’t stop here!


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10:30 - 11:15 CET

Add to calendar 19-10-2022 10:30 19-10-2022 11:15 Europe/Amsterdam Achieving predictable execution Most digital transformation projects fail to deliver real results, let alone on time and on budget. But in this session, you’ll learn how to beat these odds with lessons learned from Backbase customers and key success factors to achieve a predictable implementation.

Achieving predictable execution

Most digital transformation projects fail to deliver real results, let alone on time and on budget. But in this session, you’ll learn how to beat these odds with lessons learned from Backbase customers and key success factors to achieve a predictable implementation.


Main stage

Heidi Custers
Digital Transformation Director

Thijs Delen
Vice President of Customer Success

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11:15 - 12:00 CET

Add to calendar 19-10-2022 11:15 19-10-2022 12:00 Europe/Amsterdam Re-architecting banking: the technology choices that empower change Learn from our technology experts as they address the critical technology and architecture choices that bank CTOs and architects must make to future-proof their operations, including where to build and where to buy, how to leverage the cloud, integrating with fintechs, and developing digital talent.

Re-architecting banking: the technology choices that empower change

Learn from our technology experts as they address the critical technology and architecture choices that bank CTOs and architects must make to future-proof their operations, including where to build and where to buy, how to leverage the cloud, integrating with fintechs, and developing digital talent.


Main stage

Greg Fahy
Senior Vice President of Technology

Chervine Bhiwoo
Mauritius Commercial Bank

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12:00 - 13:00 CET

Add to calendar 18-10-2022 12:00 18-10-2022 13:00 Europe/Amsterdam Lunch It’s time for a well-earned meal. Visit our various stations to find the food and drink for your tastes, and get ready to rejoin the impactful conversations that will shape the future of banking.

Lunch

It’s time for a well-earned meal. Visit our various stations to find the food and drink for your tastes, and get ready to rejoin the impactful conversations that will shape the future of banking.


View details

13:00 - 13:45 CET

Add to calendar 19-10-2022 13:00 19-10-2022 13:45 Europe/Amsterdam The Engagement Banking Cloud In this session, Backbase’s Roland Booijen will discuss how the flexibility of our Engagement Banking Cloud will deliver your next level experiences. Our deep integrations with core banking systems, fintechs and cloud offerings, facilitate a glove-fit for unique needs of all banks and credit unions. Join us and learn how you can innovate at scale, future-proof your operations, and a find new upside for your business.

The Engagement Banking Cloud

In this session, Backbase’s Roland Booijen will discuss how the flexibility of our Engagement Banking Cloud will deliver your next level experiences. Our deep integrations with core banking systems, fintechs and cloud offerings, facilitate a glove-fit for unique needs of all banks and credit unions. Join us and learn how you can innovate at scale, future-proof your operations, and a find new upside for your business.


Main stage

Jouk Pleiter
CEO and Founder

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13:00 - 13:45 CET

Add to calendar 19-10-2022 13:00 19-10-2022 13:45 Europe/Amsterdam Banking in the Platform First Era Banks can’t operate in isolation from the world of customer-first, platform-based journeys their customers live in. We’ve assembled a panel of global experts to unpack the changes banks need to make, how this affects their business model in the long-term and how they can build a winning strategy.

Banking in the Platform First Era

Banks can’t operate in isolation from the world of customer-first, platform-based journeys their customers live in. We’ve assembled a panel of global experts to unpack the changes banks need to make, how this affects their business model in the long-term and how they can build a winning strategy.


Breakout A

Claudia Viana
Standard Bank

David Horton
BSF

Nick Cowell
Deloitte

Paolo Sironi
IBM

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14:00 - 14:45 CET

Add to calendar 19-10-2022 14:00 19-10-2022 14:45 Europe/Amsterdam Five crucial decisions to successfully start your Engagement Banking transformation In this interactive workshop, our experts in Digital Transformation will address the most crucial decisions banks embarking on their Engagement Banking journey have to make, using real-life examples to contextualize the guidance provided.

Five crucial decisions to successfully start your Engagement Banking transformation

In this interactive workshop, our experts in Digital Transformation will address the most crucial decisions banks embarking on their Engagement Banking journey have to make, using real-life examples to contextualize the guidance provided.


Main stage

James Ransome
Digital Transformation Director

Laure Frank
Raiffeisen

Rick Pusag
EastWest Bank

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14:00 - 14:45 CET

Add to calendar 19-10-2022 14:00 19-10-2022 14:45 Europe/Amsterdam The power of two: Backbase and Microsoft Cloud for Financial Services In this collaborative session, our experts will explain how financial institutions can combine the Backbase Engagement Banking Platform and Microsoft Cloud for Financial Services to future-proof their operating model and develop innovative solutions that leverage Microsoft Dynamics, Teams, and more.

The power of two: Backbase and Microsoft Cloud for Financial Services

In this collaborative session, our experts will explain how financial institutions can combine the Backbase Engagement Banking Platform and Microsoft Cloud for Financial Services to future-proof their operating model and develop innovative solutions that leverage Microsoft Dynamics, Teams, and more.


Breakout A

Elliott Haralambous
Global Ecosystems Director

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14:45 - 15:15 CET

Add to calendar 19-10-2022 14:45 19-10-2022 15:15 Europe/Amsterdam Afternoon Break Need another quick break? This is your opportunity to refresh and get ready for even more more keynotes, workshops, and breakout sessions to come!

Afternoon Break

Need another quick break? This is your opportunity to refresh and get ready for even more more keynotes, workshops, and breakout sessions to come!


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15:15 - 16:00 CET

Add to calendar 19-10-2022 15:15 19-10-2022 16:00 Europe/Amsterdam Maximizing the value of your digital transformation In this insight-packed session, our expert Value Consultants will share practical tips on constructing a roadmap that gives you the fastest time to business value – including building your business case, defining what to build first, and measuring the ROI.

Maximizing the value of your digital transformation

In this insight-packed session, our expert Value Consultants will share practical tips on constructing a roadmap that gives you the fastest time to business value – including building your business case, defining what to build first, and measuring the ROI.


Main stage

Mayur Vichare
Head of Strategy Consulting

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15:15 - 16:00 CET

Add to calendar 19-10-2022 15:15 19-10-2022 16:00 Europe/Amsterdam Taking your Customer Experience to the next level Discover how customer insights can shape your unique brand experience.

Taking your Customer Experience to the next level

Discover how customer insights can shape your unique brand experience.


Breakout A

Liz Chai
Sr. Strategy Consultant: CX & Innovation

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17:15 - 18:00 CET

Add to calendar 19-10-2022 17:15 19-10-2022 18:00 Europe/Amsterdam Happy hour After a full day of banking innovation, you deserve to relax and chat with your peers over a couple of drinks. You’ll be able to discuss the day’s events with other innovators from around the world, creating valuable business relationships in the process.

Happy hour

After a full day of banking innovation, you deserve to relax and chat with your peers over a couple of drinks. You’ll be able to discuss the day’s events with other innovators from around the world, creating valuable business relationships in the process.


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Speakers

Innovators from the banking sector and beyond.

Why should you attend?

Join us at ENGAGE 2022 to discover the future of banking and learn how you can adapt to an ever-changing market.


Visionary keynotes
from industry experts, including our partners and customers.


Hands-on workshops
to help you deliver exceptional customer journeys.


Customer testimonials
to demonstrate how Backbase can help you exceed your digital goals.


Networking opportunities
with hundreds of the industry’s best and brightest.

A special thanks to our sponsors

Platinum sponsor

Gold sponsors

Silver sponsor

Register now for
ENGAGE 2022

Spaces are limited, so be sure to fill in this form to request a seat. Our team will review your information and get back to you shortly.
We look forward to shaping the future of banking – together.

If you need an invitation letter to request a visa, please contact us at [email protected].

Or download the justification letter.


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Location

Beurs van Berlage
Damrak 243
1012 ZJ Amsterdam
The Netherlands