08:30 - 09:30 CET
Welcome / Registration
Are you ready to dream big? Get checked-in, make some connections, and grab a coffee so you’re prepared for a day of wall-to-wall engagement banking insights.
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Many banks are still stuck in the past. It’s time to dream big and re-imagine what banking can be. At Backbase ENGAGE, our annual conference, you’ll find out how to re-architect around your customers and members – positioning your financial institution for success in an ever-changing market.
Get your free ticketInnovators from the banking sector and beyond.
Seke Ballard
Founder & CEO, BetaBank
Matthew Hale
CIO, Corporate Banking, Rand Merchant Bank
Yasar Yilmaz
Director, Microsoft Worldwide Financial Services
Moshima Shongwe
Head of Digital for Business, Standard Bank
Maja Mijic
Executive Director for Digital Transformation, BRD - Groupe Societe Generale
Rick Pusag
Chief Information Officer, EastWest Bank
Paolo Sironi
Global Research Leader Banking, IBM
Nick Cowell
Partner, Digital Strategy in Banking, Deloitte Digital
Laure Frank
Director of Digital Business, Raiffeisen
Rachael Lord
Product Director, Backbase
08:30 - 09:30 CET
Are you ready to dream big? Get checked-in, make some connections, and grab a coffee so you’re prepared for a day of wall-to-wall engagement banking insights.
View details
09:30 - 11:00 CET
We live in the platform era, and financial institutions need to get with the times. In this opening keynote, Backbase leaders Jouk Pleiter, Karan Oberoi and Thomas Fuss will kick off ENGAGE by sharing our vision and progress in building the future of Engagement Banking.
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11:00 - 11:30 CET
Feeling inspired yet? Take this chance to discuss the opening keynote with your peers, but be sure to pick up a snack because the insights don’t stop here!
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11:30 - 12:15 CET
From Vision to Value: the Transformation Journey of Citizens Bank
Citizens Financial Group made the business choice to make digital and innovation strategic cornerstones, but translating boardroom priorities into tangible improvement for customers. Hear their experiences, insights, lessons and path forward as Citizens makes the technological and organizational to put their customers and the bank in charge of their own destiny.
Lamont Young
EVP Digital and Customer Experience, Citizens Bank
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12:15 - 13:15 CET
It’s time for a well-earned meal. Visit our various stations to find the food and drink for your tastes, and get ready to rejoin the impactful conversations that will shape the future of banking.
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13:15 - 14:15 CET
Deepening customer relationships to become the preferred financial app.
Join this session to explore why financial wellness is gaining momentum in the post-pandemic world. You’ll also find out why Retail Banks must enrich their customer experience with data-led insights to stay ahead of their competition. All this, plus lessons learned from our customers, exciting product demos, and so much more.
Rachael Lord
Product Director, Backbase
Laure Frank
Director of Digital Business, Raiffeisen
Mark Rapp
SVP Strategic Marketing, SchoolsFirst Federal Credit Union
Fabian Fanton
Solutions Engineer, Backbase
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13:15 - 13:45 CET
How Engagement Banking can better serve the underrepresented.
Banks and Fintechs are in a position to impact almost every corner of the economy, proactively rebuild trust, remove inequity, and transform financial services and our collective human experience. Join us as we discuss this critical topic and how BetaBank, Backbase, and Deloitte Digital are collaborating to bring financial services to the underrepresented
Chloe Katz
Senior Regional Partner Business Manager, Backbase
Seke Ballard
Founder & CEO, BetaBank
Nick Cowell
Partner, Digital Strategy in Banking, Deloitte Digital
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13:15 - 14:15 CET
One team. One bank. One hour. See the Engagement Banking Cloud in action.
You've built a bank with Backbase, but what's next? In this interactive workshop, a team of Backbase implementation experts will take on the role of a bank developing new offerings. With practical insights from a Value Consultant, watch as we leverage the Engagement Banking Cloud to accelerate, innovate, and solve new challenges.
Marc Corbett
Senior Solutions Engineer, Backbase
Estée Kreher
Senior UX Designer, Backbase
Shyam Mohan
Digital Strategy Consultant, Backbase
Tak Tsubota
Lead Principal Mobile Engineer, Backbase
Richa Rochna
Backend Engineer, Backbase
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14:30 - 15:30 CET
The one-stop-shop that wins small businesses for life
In this interactive session, our product leaders will show you how Backbase supports business banks at every stage of their customer lifecycle, from opening accounts to upselling loans. With exciting demos and inspiring customer stories, this session is one you won’t want to miss.
Jarno van Hurne
Product Director, Backbase
Moshima Shongwe
Head of Digital for Business, Standard Bank
Alan Harder
Business Development Director, BetaBank
Juan Correa
Solutions Engineer, Backbase
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14:30 - 15:15 CET
Hybrid advisory: the future of Wealth Management
Discover the key role that hybrid advisory plays in the platform era and how private banks can capitalize on it. Through real-life customer cases and informative demos, we’ll demonstrate how Backbase gives you the tools you need for every stage of the customer lifecycle.
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14:30 - 15:30 CET
One team. One bank. One hour. See the Engagement Banking Cloud in action.
You've built a bank with Backbase, but what's next? In this interactive workshop, a team of Backbase implementation experts will take on the role of a bank developing new offerings. With practical insights from a Value Consultant, watch as we leverage the Engagement Banking Cloud to accelerate, innovate, and solve new challenges.
Marc Corbett
Senior Solutions Engineer, Backbase
Estée Kreher
Senior UX Designer, Backbase
Shyam Mohan
Digital Strategy Consultant, Backbase
Tak Tsubota
Lead Principal Mobile Engineer, Backbase
Richa Rochna
Backend Engineer, Backbase
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15:15 - 15:45 CET
Need another quick break? This is your opportunity to refresh and get ready for even more more keynotes, workshops, and breakout sessions to come!
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16:00 - 16:45 CET
Five crucial decisions to successfully start your Digital Transformation
In this interactive workshop, our experts in Digital Transformation will address the most crucial decisions banks embarking on their Engagement Banking journey have to make, using real-life examples to contextualize the guidance provided.
James Ransome
Digital Transformation Director, Backbase
Laure Frank
Director of Digital Business, Raiffeisen
Rick Pusag
Chief Information Officer, EastWest Bank
Moshima Shongwe
Head of Digital for Business, Standard Bank
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16:30 - 18:00 CET
After a full day of banking innovation, you deserve to relax and chat with your peers over a couple of drinks. You’ll be able to discuss the day’s events with other innovators from around the world, creating valuable business relationships in the process.
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16:45 - 17:00 CET
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08:30 - 09:15 CET
Rest assured, the insights have only just begun. Get ready for the second day of Backbase ENGAGE with a coffee and a quick sync with your new friends before we kick things off again on the Main stage.
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09:15 - 10:00 CET
The formula for Digital Transformation success
Most digital transformation projects fail to deliver real results, let alone on time and on budget. But in this session, you’ll learn how to beat these odds with lessons learned from Backbase customers and key success factors to achieve a predictable implementation.
Heidi Custers
Digital Transformation Director, Backbase
Thijs Delen
Vice President of Customer Success, Backbase
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10:00 - 10:30 CET
Feeling inspired yet? Take this chance to discuss the opening keynote with your peers, but be sure to pick up a snack because the insights don’t stop here!
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10:30 - 11:15 CET
Unlocking the digital lending opportunity
In an extremely competitive landscape of alternative lenders, bigtech & fintech disruptors, banks and credit unions often struggle to deliver the lending experiences their customers demand.
Digital lending being the top priority for banks in 2022, Bakhtier Pulatov, Backbase’s Lending Product Director will deep dive into how financial institutions can transform their lending journeys to increase conversions, lower cost and engage customers better.
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10:30 - 11:15 CET
Reimagine the future of banking
In this session, Backbase’s Roland Booijen will discuss how the flexibility of our Engagement Banking Cloud will deliver your next level experiences. Our deep integrations with core banking systems, fintechs and cloud offerings, facilitate a glove-fit for unique needs of all banks and credit unions. Join us and learn how you can innovate at scale, future-proof your operations, and a find new upside for your business.
Roland Booijen
GM Bank as a Platform, Backbase
Hemanth Sundararaj
Senior Director Business Management, Microsoft Worldwide Financial Services
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11:30 - 12:15 CET
Best-practices on how to take your CX & UX to the next level
Discover how customer insights can shape your unique brand experience.
Liz Chai
Sr. Strategy Consultant: CX & Innovation, Backbase
Philippe Soeters
Director of UX Design, Backbase
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11:30 - 12:30 CET
Turning Middle East & Africa banking on its head: From Traditional Banking to the Banks of the Future
Discover how banks across the Middle East and Africa are future-proofing their operating models with exceptional, customer-first journeys. Join this session to catch all the insights from trailblazing banks like Saudi National Bank, Banque Saudi Fransi, BIAT, and Rand Merchant Bank.
Matthijs Eijpe
RVP Sales, Backbase
Yasar Yilmaz
Director, Microsoft Worldwide Financial Services
Elyes Ben Rayana
Board member, BIAT
Omar Yassine
EVP of Digital Banking, Saudi National Bank
David Horton
Head of Digital & Innovation, Banque Saudi Fransi
Matthew Hale
CIO, Corporate Banking, Rand Merchant Bank
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11:30 - 12:00 CET
Building your own Digital Bank: the story of 365.bank
Traditional banks are supposed to fear challenger banks - but what if they launch their own challenger brand? 365.bank has taken the banking expertise of the parent company, Postova Banka, and combined it with a platform-first approach to creating a new banking experience. With seamless journeys on mobile and in their branches, hear how 365.bank is re-architecting banking around their customers.
Martin Horvath
Chief Innovation Officer, 365.bank
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12:15 - 13:15 CET
It’s time for a well-earned meal. Visit our various stations to find the food and drink for your tastes, and get ready to rejoin the impactful conversations that will shape the future of banking.
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13:15 - 14:00 CET
Reallocating your transformation budget towards maximizing differentiation.
In this session, our consulting and implementation partner Mobiquity will share an approach that enables you to spend most of your transformation budget on features and functionality that allow you to differentiate from your competition.
Peter-Jan Van De Venn
Strategy Director Fintech, Mobiquity
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13:15 - 14:15 CET
Beating the odds: successful transformation stories
How are Banks and Credit Unions dealing with complexities of regulation, challengers and customers in North America? In this session, hear how leading players in the region are looking to navigate these challenges for success. What are the questions being asked, and adaptations needed to succeed.
Jan Rempe
RVP Customer Success, Backbase
Arian Llanes
VP of Digital Banking, BankUnited
Don Westerman
Eastern Bank
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13:15 - 14:15 CET
Catching the next wave: a decision point for European Banks.
In this session, you’ll hear from European digital innovators, including leadership from Raiffeisen, BRD, and OTP, and join the conversations that are setting the scene for banking in 2023 and beyond.
Matthijs Eijpe
RVP Sales, Backbase
Jonathan Power
RVP Sales, Backbase
Maja Mijic
Executive Director for Digital Transformation, BRD - Groupe Societe Generale
Gergely Görc
Group Online Banking Lead Advisor, OTP Bank
Christian Sarafidis
Chief Business Development Officer, Microsoft Worldwide Financial Services
Laure Frank
Director of Digital Business, Raiffeisen
Seán Jevens
Chief Digital Officer, AIB
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13:15 - 14:15 CET
One team. One bank. One hour. See the Engagement Banking Cloud in action.
You've built a bank with Backbase, but what's next? In this interactive workshop, a team of Backbase implementation experts will take on the role of a bank developing new offerings. With practical insights from a Value Consultant, watch as we leverage the Engagement Banking Cloud to accelerate, innovate, and solve new challenges.
Marc Corbett
Senior Solutions Engineer, Backbase
Estée Kreher
Senior UX Designer, Backbase
Shyam Mohan
Digital Strategy Consultant, Backbase
Tak Tsubota
Lead Principal Mobile Engineer, Backbase
Richa Rochna
Backend Engineer, Backbase
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14:30 - 15:15 CET
Human + Digital: strategies for Credit Unions to compete in the Platform Era
Come join the conversation about how credit unions can achieve the perfect balance of digital and personal, leveraging future-proof technology to elevate the member experience. This interactive session will combine insights from Backbase with real-life stories from credit unions across the United States, so don’t miss out.
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14:30 - 15:15 CET
How Backbase and Microsoft deliver customer and employee innovation in banking
In this collaborative session, our experts will explain how financial institutions can combine the Backbase Engagement Banking Platform and Microsoft Cloud for Financial Services to future-proof their operating model and develop innovative solutions that leverage Microsoft Dynamics, Power BI, and more.
Elliott Haralambous
Global Ecosystems Director, Backbase
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14:30 - 15:15 CET
Key challenges and learnings from digital transformation leaders
Banks can’t operate in isolation from the world of customer-first, platform-based journeys their customers live in. We’ve assembled a panel of global experts to unpack the changes banks need to make, how this affects their business model in the long-term and how they can build a winning strategy.
Will Haskins
Director PR & Comms, Backbase
Claudia Viana
Head of Consumer & High Net Worth, Standard Bank Angola
David Horton
Head of Digital & Innovation, Banque Saudi Fransi
Nick Cowell
Partner, Digital Strategy in Banking, Deloitte Digital
Paolo Sironi
Global Research Leader Banking, IBM
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14:30 - 15:30 CET
One team. One bank. One hour. See the Engagement Banking Cloud in action.
You've built a bank with Backbase, but what's next? In this interactive workshop, a team of Backbase implementation experts will take on the role of a bank developing new offerings. With practical insights from a Value Consultant, watch as we leverage the Engagement Banking Cloud to accelerate, innovate, and solve new challenges.
Marc Corbett
Senior Solutions Engineer, Backbase
Estée Kreher
Senior UX Designer, Backbase
Shyam Mohan
Digital Strategy Consultant, Backbase
Tak Tsubota
Lead Principal Mobile Engineer, Backbase
Richa Rochna
Backend Engineer, Backbase
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15:15 - 15:45 CET
Need another quick break? This is your opportunity to refresh and get ready for even more more keynotes, workshops, and breakout sessions to come!
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15:45 - 16:30 CET
In this insight-packed session, our expert Value Consultants will share practical tips on constructing a roadmap that gives you the fastest time to business value – including building your business case, defining what to build first, and measuring the ROI.
Mayur Vichare
Head of Value Consulting, Backbase
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15:45 - 16:30 CET
Rebalancing the Buy vs Build equation
In this session our tech experts will address the critical technology and architecture choices that banks have to make to future-proof their operations.
Greg Fahy
Senior Vice President of Technology, Backbase
Chervine Bhiwoo
Engineering Lead, Mauritius Commercial Bank
Gautam Narayan
VP Digital Engineering, Navy Federal Credit Union
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15:45 - 16:30 CET
Lessons from the field: overcoming obstacles hindering Credit Unions’ growth
This panel discussion will uncover the opportunities and challenges faced by Credit Unions from industry leaders on how they view and navigate the environment.
Michael Fife
RVP Customer Success-US West, Backbase
Steve Stevens
Chief Digital Officer, Westerra Credit Union
Mark Rapp
SVP Strategic Marketing, SchoolsFirst Federal Credit Union
Jeb Burke
VP of Digital, Wings Financial Credit Union
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16:45 - 17:00 CET
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17:00 - 18:00 CET
After a full day of banking innovation, you deserve to relax and chat with your peers over a couple of drinks. You’ll be able to discuss the day’s events with other innovators from around the world, creating valuable business relationships in the process.
View details
Join us at ENGAGE 2022 to discover the future of banking and learn how you can adapt to an ever-changing market.
Visionary keynotes
from industry experts, including our partners and customers.
Hands-on workshops
to help you deliver exceptional customer journeys.
Customer testimonials
to demonstrate how Backbase can help you exceed your digital goals.
Networking opportunities
with hundreds of the industry’s best and brightest.
Spaces are limited, so be sure to fill in this form to request a seat. Our team will review your information and get back to you shortly.
We look forward to shaping the future of banking – together.
If you need an invitation letter to request a visa, please contact us at [email protected].
Or download the justification letter.
Registration is closed.