ENGAGE 2022:
dream big and re-imagine banking

We live in the customer-first era, and financial institutions need to get with the times. In this opening keynote, Backbase leaders Jouk Pleiter, Karan Oberoi and Thomas Fuss will kick off ENGAGE by sharing our vision and progress in building the future of Engagement Banking.

Jouk Pleiter
CEO and Founder

Karan Oberoi
Chief Product Officer

Thomas Fuss
Chief Technology Officer

Join this session to explore why financial wellness is gaining momentum in the post-pandemic world. You’ll also find out why Retail Banks must enrich their customer experience with data-led insights to stay ahead of their competition. All this, plus lessons learned from our customers, exciting product demos, and so much more.

Rachael Lord
Product Director

Laure Frank
Raiffeisen

Mark Rapp
SchoolsFirst Federal Credit Union

In this interactive session, our product leaders will show you how Backbase supports business banks at every stage of their customer lifecycle, from opening accounts to upselling loans. With exciting demos and inspiring customer stories, this session is one you won’t want to miss.

Jarno van Hurne
Product Director

Discover the key role that hybrid advisory plays in the platform era and how private banks can capitalize on it. Through real-life customer cases and informative demos, we’ll demonstrate how Backbase gives you the tools you need for every stage of the customer lifecycle.

Niel Maartens
Product Manager

Doris Bakhirta
Mauritius Commercial Bank

In this interactive session, we will discuss how Credit Unions can achieve the right combination of Digital and Personal, leveraging future-proof technology to elevate the member experience. The session will combine insights from Backbase as well as real-life stories from Credit Unions across the US.

Robert Soetens
Product Director

Judith Henderson
WSECU

In this session, you’ll hear from European digital innovators, including leadership from Raiffeisen, BRD, and OTP, and join the conversations that are setting the scene for banking in 2023 and beyond.

Laure Frank
Raiffeisen

This panel discussion will uncover the opportunities and challenges faced by Credit Unions from industry leaders on how they view and navigate the environment.

Steve Stevens
Westerra Credit Union

In an extremely competitive landscape of alternative lenders, bigtech & fintech disruptors, banks and credit unions often struggle to deliver the lending experiences their customers demand. Digital lending being the top priority for banks in 2022, Bakhtier Pulatov, Backbase’s Lending Product Director will deep dive into how financial institutions can transform their lending journeys to increase conversions, lower cost and engage customers better.

Most digital transformation projects fail to deliver real results, let alone on time and on budget. But in this session, you’ll learn how to beat these odds with lessons learned from Backbase customers and key success factors to achieve a predictable implementation.

Heidi Custers
Digital Transformation Director

Thijs Delen
Vice President of Customer Success

Learn from our technology experts as they address the critical technology and architecture choices that bank CTOs and architects must make to future-proof their operations, including where to build and where to buy, how to leverage the cloud, integrating with fintechs, and developing digital talent.

Greg Fahy
Senior Vice President of Technology

Chervine Bhiwoo
Mauritius Commercial Bank

In this session, Backbase’s Roland Booijen will discuss how the flexibility of our Engagement Banking Cloud will deliver your next level experiences. Our deep integrations with core banking systems, fintechs and cloud offerings, facilitate a glove-fit for unique needs of all banks and credit unions. Join us and learn how you can innovate at scale, future-proof your operations, and a find new upside for your business.

Jouk Pleiter
CEO and Founder

Banks can’t operate in isolation from the world of customer-first, platform-based journeys their customers live in. We’ve assembled a panel of global experts to unpack the changes banks need to make, how this affects their business model in the long-term and how they can build a winning strategy.

Claudia Viana
Standard Bank

David Horton
BSF

Nick Cowell
Deloitte

Paolo Sironi
IBM

In this interactive workshop, our experts in Digital Transformation will address the most crucial decisions banks embarking on their Engagement Banking journey have to make, using real-life examples to contextualize the guidance provided.

James Ransome
Digital Transformation Director

Laure Frank
Raiffeisen

Rick Pusag
EastWest Bank

In this collaborative session, our experts will explain how financial institutions can combine the Backbase Engagement Banking Platform and Microsoft Cloud for Financial Services to future-proof their operating model and develop innovative solutions that leverage Microsoft Dynamics, Teams, and more.

Elliott Haralambous
Global Ecosystems Director

In this insight-packed session, our expert Value Consultants will share practical tips on constructing a roadmap that gives you the fastest time to business value – including building your business case, defining what to build first, and measuring the ROI.

Mayur Vichare
Head of Strategy Consulting

Discover how customer insights can shape your unique brand experience.

Liz Chai
Sr. Strategy Consultant: CX & Innovation