Times are not changing. They already have.

Our annual conference brings together everything you need to know to thrive — and survive — in this new era of Engagement Banking.

From top digital leaders’ insights to real-life customer cases, you’ll gain exclusive access to the best in the industry. And, most importantly, you’ll understand why it’s now crucial to rearchitect banking around customers and radically shift to a platform model.

The Engagement Banking Revolution has begun.

WHY HERE, WHY NOW?

Banking Evolution

Decades of incremental tech, siloed infrastructure, and outdated legacy systems have been holding banks back. The only way to fix this is a complete u-turn in how they approach their operating models.

The Power of Platforms

In the meantime, platforms have taken the world by storm. And in order to thrive — and survive — banks need to look around, adapt, and change their mindset to platform thinking.

The Engagement Banking
Revolution

Now is the time for banks to completely rearchitect banking around their customers, radically shift to a platform operating model, and put the user experience at the heart of their business.

WHAT TO EXPECT

Visionary Keynotes

Catch the exciting product reveals that will set the stage for the years ahead.
And find out exactly what your bank needs to do to join the Engagement Banking Revolution.

Regional Updates & Customer Cases

Hear from the Engagement Banking leaders in your region with real-life, in-depth customer cases. Learn, share, and compare notes with your industry peers.

Meet the Experts

Gain direct access to Backbase leadership and experts who created our products and services. Get updates on the latest and greatest of our complete product ecosystem.

ENGAGE & Interact

Ask us anything — no topic is off-limits. Plus, you’ll share experiences with industry peers and discuss the next steps with Backbase experts.

FEATURED SPEAKERS

Agenda

Regions
Dates

Wednesday, 10 November

09:00 - 10:30 CET

Add to calendar 10-11-2021 09:00 10-11-2021 10:30 Europe/Amsterdam Engage 2021 Digital banking, as we know it, is dead; come and find out what’s next. Learn from our visionary speakers and Backbase leadership why your bank needs to re-architect around the customer and radically shift to a platform model in order to join the Engagement Banking Revolution.

Engage 2021

The Engagement Banking Revolution

Digital banking, as we know it, is dead; come and find out what’s next. Learn from our visionary speakers and Backbase leadership why your bank needs to re-architect around the customer and radically shift to a platform model in order to join the Engagement Banking Revolution.


Keynote

Jouk Pleiter
CEO and Founder

Karan Oberoi
Chief Product Officer

Thomas Fuss
Chief Technical Officer

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10:35 - 11:35 CET

Add to calendar 10-11-2021 10:35 10-11-2021 11:35 Europe/Amsterdam Retail Banking Join us to learn about the ingredients that retail banks need to truly evolve and deeply engage with their customers. We’ll show you how customer centricity can pave the way for retail banks to become the preferred financial app of the Engagement Banking Revolution.

Retail Banking

Become the Preferred Financial App

Join us to learn about the ingredients that retail banks need to truly evolve and deeply engage with their customers. We’ll show you how customer centricity can pave the way for retail banks to become the preferred financial app of the Engagement Banking Revolution.


Keynote Retail

Robert Soetens
Director - Digital Sales

Caroline van Orsouw
Product Manager - Digital Sales

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10:35 - 11:35 CET

Add to calendar 10-11-2021 10:35 10-11-2021 11:35 Europe/Amsterdam Business Banking Business banks must re-architect around their customers in order to succeed. Join our session to learn how a radical shift to a platform operating model can help you to centralize your customers and become the go-to banking app.

Business Banking

The One-stop Shop for Business

Business banks must re-architect around their customers in order to succeed. Join our session to learn how a radical shift to a platform operating model can help you to centralize your customers and become the go-to banking app.


Business Keynote

Tim Rutten
SVP Strategy

Sachin Mukesh
Product Owner – Business Banking

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11:35 - 12:05 CET

Add to calendar 10-11-2021 11:35 10-11-2021 12:05 Europe/Amsterdam Wealth Management Shifting customer demographics and higher banking expectations are profoundly changing the wealth management space. Join this session to learn how Backbase can help private banks offer personalized engagement, at scale.

Wealth Management

The Human Touch of Tech

Shifting customer demographics and higher banking expectations are profoundly changing the wealth management space. Join this session to learn how Backbase can help private banks offer personalized engagement, at scale.


Keynote Wealth

Louis Debatte
Head of Product Marketing

Niel Maartens
Product Manager

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12:10 - 13:10 CET

Add to calendar 11-11-2021 12:10 11-11-2021 13:10 Europe/Amsterdam Regional Update Europe In this session, you’ll hear real-life, in-depth customer stories from some of Europe’s banking leaders, including OTP Group, 365.bank, and Raiffeisen Bank. Join us to learn how to be part of the Engagement Banking Revolution in your region.

Regional Update Europe

The Engagement Platform Movement

In this session, you’ll hear real-life, in-depth customer stories from some of Europe’s banking leaders, including OTP Group, 365.bank, and Raiffeisen Bank. Join us to learn how to be part of the Engagement Banking Revolution in your region.


Customer stories Regional update

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12:10 - 13:10 CET

Add to calendar 10-11-2021 12:10 10-11-2021 13:10 Europe/Amsterdam Regional Update North America Join us to hear from Backbase leadership and top executives at CNB Bank, BankUnited, Capco, and PwC. You’ll discover how to solve real-world challenges and implement cutting-edge technology to deliver customer-centric experiences and achieve impactful results.

Regional Update North America

Break silos and win the customer experience with engagement banking

Join us to hear from Backbase leadership and top executives at CNB Bank, BankUnited, Capco, and PwC. You’ll discover how to solve real-world challenges and implement cutting-edge technology to deliver customer-centric experiences and achieve impactful results.


Customer stories Regional update

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12:10 - 13:10 CET

Add to calendar 10-11-2021 12:10 10-11-2021 13:10 Europe/Amsterdam Regional Update LATAM Come learn first-hand how Latin America is rapidly surpassing other regions and emerging as a power player on the world stage of fintech. We’ll discuss relevant market trends and give you actionable tips about how your bank can join the Engagement Banking Revolution.

Regional Update LATAM

Accelerating financial inclusion through engagement banking

Come learn first-hand how Latin America is rapidly surpassing other regions and emerging as a power player on the world stage of fintech. We’ll discuss relevant market trends and give you actionable tips about how your bank can join the Engagement Banking Revolution.


Customer stories Regional update

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Thursday, 11 November

08:00 - 09:00 CET

Add to calendar 11-11-2021 08:00 11-11-2021 09:00 Asia/Singapore Regional Update APAC Join industry leaders from Microsoft, HDFC Bank, BDO Unibank, and UBank as they discuss how banks can form deep, mutually beneficial, engaging relationships with customers in our digital world.

Regional Update APAC

The War for Engagement in Banking

Join industry leaders from Microsoft, HDFC Bank, BDO Unibank, and UBank as they discuss how banks can form deep, mutually beneficial, engaging relationships with customers in our digital world.


Customer stories Regional update

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09:00 - 09:45 CET

Add to calendar 11-11-2021 09:00 11-11-2021 09:45 Europe/Amsterdam Digital Banking for Retail Meet the experts behind our Digital Banking for Retail solution and gather key insights on how to become the bank that people love. Tune into the session to see what’s new in our product, get a sneak peek into what is coming and ask any questions that are top of mind.

Digital Banking for Retail

Product update & Meet the experts

Meet the experts behind our Digital Banking for Retail solution and gather key insights on how to become the bank that people love. Tune into the session to see what’s new in our product, get a sneak peek into what is coming and ask any questions that are top of mind.


Meet the Experts Product update

Vignesh Damodharan
Product Manager

Cindy Cobos
Senior Product Owner

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09:00 - 09:45 CET

Add to calendar 11-11-2021 09:00 11-11-2021 09:45 Europe/Amsterdam Digital Banking for Wealth Management Learn more about our key Digital Banking capabilities for Wealth, get a sneak peek at our roadmap for 2022, and chat with our experts.

Digital Banking for Wealth Management

Product update & Meet the Experts

Learn more about our key Digital Banking capabilities for Wealth, get a sneak peek at our roadmap for 2022, and chat with our experts.


Meet the Experts Product update

Niel Maartens
Product Manager

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09:00 - 09:45 CET

Add to calendar 11-11-2021 09:00 11-11-2021 09:45 Europe/Amsterdam Backbase-as-a-Service Join us and learn how we take end-to-end ownership of the user experience with Backbase-as-a-Service. We'll highlight some of our key capabilities and take a sneak peek at our roadmap for 2022.

Backbase-as-a-Service

Product update & Meet the Experts

Join us and learn how we take end-to-end ownership of the user experience with Backbase-as-a-Service. We'll highlight some of our key capabilities and take a sneak peek at our roadmap for 2022.


Meet the Experts Product update

Attila Nyeste
Senior Product Manager

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09:45 - 10:30 CET

Add to calendar 11-11-2021 09:45 11-11-2021 10:30 Europe/Amsterdam Digital Banking for Business Despite making up more than 90% of the world's companies, small businesses are underserved and overlooked by fintechs and financial institutions. Learn how Backbase is changing this and helping banks to meet the needs of businesses all over the world.

Digital Banking for Business

Product update & Meet the Experts

Despite making up more than 90% of the world's companies, small businesses are underserved and overlooked by fintechs and financial institutions. Learn how Backbase is changing this and helping banks to meet the needs of businesses all over the world.


Meet the Experts Product update

Sachin Mukesh
Product Owner – Business Banking

Cristian Enache
Product Manager

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09:45 - 10:30 CET

Add to calendar 11-11-2021 09:45 11-11-2021 10:30 Europe/Amsterdam Digital Sales & Loan Origination Gain key insights on how to maximize engagement with both new and existing customers. Additionally sell new products and boost conversion rates for your bank. Join the experts who created our Digital Sales & Lending solution and get a sneak peek on the future plans of the product.”

Digital Sales & Loan Origination

Product update & Meet the Experts

Gain key insights on how to maximize engagement with both new and existing customers. Additionally sell new products and boost conversion rates for your bank. Join the experts who created our Digital Sales & Lending solution and get a sneak peek on the future plans of the product.”


Meet the Experts Product update

Robert Soetens
Director - Digital Sales

Caroline van Orsouw
Product Manager - Digital Sales

Bakhtier Pulatov
Product Director

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09:45 - 10:30 CET

Add to calendar 11-11-2021 09:45 11-11-2021 10:30 Europe/Amsterdam Digital Assist Learn more about how to empower your customer-facing teams with everything they need to service customers better, faster and more effectively.

Digital Assist

Product update & Meet the Experts

Learn more about how to empower your customer-facing teams with everything they need to service customers better, faster and more effectively.


Meet the Experts Product update

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10:30 - 11:30 CET

Add to calendar 11-11-2021 10:30 11-11-2021 11:30 Europe/Amsterdam Regional Update Middle East & Africa Leaders from BIAT and Standard Bank will share their engagement banking strategies and demonstrate how they’re using a single-platform model to re-architect banking around their customers.

Regional Update Middle East & Africa

Paving the Way with Engagement Banking

Leaders from BIAT and Standard Bank will share their engagement banking strategies and demonstrate how they’re using a single-platform model to re-architect banking around their customers.


Customer stories Regional update

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11:30 - 12:15 CET

Add to calendar 11-11-2021 11:30 11-11-2021 12:15 Europe/Amsterdam Platform & Technology One unified platform built on state-of-the-art technology: join this session to learn what’s under the hood and how to future-proof your infrastructure.

Platform & Technology

Product update & Meet the Experts

One unified platform built on state-of-the-art technology: join this session to learn what’s under the hood and how to future-proof your infrastructure.


Meet the Experts Product update

Thomas Fuss
Chief Technical Officer

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11:30 - 12:15 CET

Add to calendar 11-11-2021 11:30 11-11-2021 12:15 Europe/Amsterdam Digital Engage Digital Engagement is becoming synonymous with the success of financial institutions. Learn how this symbiotic relationship is shaping the banking industry.

Digital Engage

Product update & Meet the Experts

Digital Engagement is becoming synonymous with the success of financial institutions. Learn how this symbiotic relationship is shaping the banking industry.


Meet the Experts Product update

Claude Botes
Senior Product Manager

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