Engage Europe ‘26

Today's HNW clients expect fintech-grade digital experiences, deeper personalization, and a unified view of their wealth — and their RMs/advisors need the tools to deliver it. PB/WM executives explore how to empower RMs/advisors and elevate the client experience, turning wealth management into a strategic growth engine without ripping out the core.

Banks have no shortage of AI. What they lack is a foundation that can carry it. Jouk Pleiter opens Engage London with why fragmentation is the enemy, and what it takes to build an AI-native operating model instead.

Roland Booijen and Deepak Pandey then explain it in detail: how Agentic Banking runs Conversational Banking, Relationship Intelligence, and Customer Operations as one on the Banking OS - and what it takes to build agents that turn intent into governed outcomes.

Banks are drowning in integration debt - too many vendors, too much custom code. Backbase's integration layer helps you connect - not rebuild - across fraud, payments, messaging, CRM, and more. Leave with a framework to audit your setup and build a customer-centric roadmap.

Banks acquire customers. Most never activate. Direct deposit drifts to a neobank, daily spend moves to a better rewards card, savings goals end up in a fintech app. The relationship leaks - not because of bad products, but because channels, employees, and data don't work as one. We show how leading retail banks are fixing that - then help you map where to start.