Engage Europe ‘26

Tirana Bank is the sixth-largest bank in Albania. It's also the first to launch Apple Pay, the first with end-to-end digital lending, and the fastest to deliver a full Backbase implementation - 12 months, on legacy infrastructure, with no modern core. Lila Canaj shares how a small bank with an entrepreneurial mindset outpaced larger competitors by treating digital transformation as a partnership, not a project. A story about speed, culture, and what happens when three organisations - bank, platform, and implementation partner - share the same ambition.

I&M Bank spent decades serving corporates and high-net-worth clients. Then customer expectations shifted, and the bank had to become something bigger: a universal bank serving retail, SMB, and corporate customers across five East African countries.

Eunice Gatama shares how I&M unified its platform with Backbase, cut onboarding from one day to five minutes, and grew customer acquisition 10x, all while staying number one in Kenya for customer sentiment.

AI is reshaping engagement, optimizing operations, and opening new revenue streams. Industry leaders explore real-world applications, from intelligent automation to predictive insights, scaling AI responsibly and future-proofing tech stacks.