Banks need to continuously modernize their legacy tech to increase revenue and maximize profitability. However, traditional strategies often fall short of a holistic approach to maximizing customer lifetime value, optimizing TCO, and boosting employee productivity. Join this session to learn how the Backbase banking platform streamlines end-to-end customer servicing processes and enhances cross- and up-sell strategies. Discover how to increase customer retention, improve loyalty, reduce servicing costs, and deliver high-quality user experiences.

To win in banking, financial institutions must move beyond digital transactions to build lasting, primary relationships with customers. This keynote will explore how AI, automation, and a composable banking fabric power personalized engagement, boost employee productivity, and unify data for a seamless experience. Discover how Backbase’s latest innovations drive customer acquisition, deepen relationships, and enable banks to stay ahead in an era of rapid technological change.

AI is transforming banking exponentially, from reshaping customer engagement, to optimizing operations, and unlocking new revenue streams. This panel brings together industry leaders to explore real-world AI applications, from intelligent automation to predictive insights. Learn how financial institutions are scaling AI responsibly, overcoming regulatory challenges, and future-proofing their tech stacks. Join us for an insightful discussion on the impact of AI and the path to sustainable innovation in banking.

Modernizing, without breaking the bank? It is possible! Join McKinsey & Co.'s expert to learn how to use your core banking systems for their actual purpose and deliver rapid value through a mature, industrialized platform